Wednesday, 24 March 2010

All the new stock arrived last week and I am happy to say it is flying out of the door. Just when I am thinking that we are a bit manic because there is a fair amount of paper work to get through, I get a cheery phone call from one of my Mums who has very kindly been taking some pictures of her beautiful daughter modeling some of our new items. How are you, I ask casually- "not bad but my leg is in plaster I've just had to do the shopping in a wheelchair it was terrible I couldn't reach anything" How do you cope when you have a young family, a child with disabilities and Mum has a broken leg?

Grabbing a quick bit of shopping on the way home, I met Ralph, another of our lovely models Dads, "hows the family Ralph - is everything OK after Tillys last treatment? ( Tilly has SMA and needs special drugs to help strengthen her bones ) " Tilly is doing fine thanks but Mum has tripped and her leg is in plaster, I think she wanted a bit of attention for Mothers Day!"

Two mums with legs in plaster and more than most to cope with on a daily basis, still smiling and looking after their families.

Its a sharp reminder of why we enjoy life so much at Rackety's a bit of extra paperwork and some extra effort to get the orders out is nothing compared to what some of our customers deal with every day.

They say things run in threes but I am hoping not to hear about any more Mum's with broken bones this week!

Thursday, 18 February 2010

Rackety's want to hear from you!

We hear such great stories here at Rackety's HQ and we thought it would be interesting to be able to hear lots more and to share them with you too.
Thanks to the wonders of cyberspace we can now enjoy passing on some of the inspiring, maddening, tragic, funny and wonderful things that happen to our customers and to us as we go about our business.

This week we had a visit from Bonnie, her cousin Chloe and their friend David. Each of them have a problem keeping warm and getting jackets and coats on. We had a great time trying on the Rackety's jackets and coats and they all had some great ideas as to how we can improve them in the future. David very kindly allowed us to take some photos and a video of him as he tried on the jackets, you can see the result on our You tube link- he's a natural in front of the camera.

It is freezing cold at the office in the winter and I have taken to bringing a hot water bottle to work to keep me warm as I sit still in front of the computer all day.
It reminds me how miserable it is when you are feeling cold, my brain goes numb as well as my fingers- sometimes it is the small things in life that make the biggest difference- staying warm and dry is something we give a lot of thought to.

Why don't you contact us and explain about the little things that make a big difference to you?